73% of all consumers share their experience.
What do your customers say about you?
Manage your customer requests and create unique solutions for every ticket you receive. With PHC Service FX all you need is an email. Don’t just give answers. Give solutions.
Always with you!
Automatic integration with your email.
Be available for your customers. Your customers send you an email and their ticket has already entered the system, triggering a request.
You have your own company email address.
Personalize your email address to keep in tune with your own brand. Share it with your customers and make them feel special with a custom-made email address to get in touch with you.
Don’t waste any time..
All emails go directly to your inbox, so exchanging emails with your customers happens in one place only.
Give quicker answers.
PHC Service FX is ready to react for you. It assigns requests to your agents and warns them of any changes to their tickets.
What is the status?
You’ll never ask this question again. You will know the status of each ticket and how many are still pending to be solved.
A 5 star service
Amaze them with every contact.
Know everything there is to know about your customer. Every interaction is saved so provide support that provides insight of your business interactions with that client.
Keep the conversation going.
Communicating is the only way to get the problem solved so start a dialogue, ask for more information and provide solutions.
Create the WOW effect
Giving custom answers with personalised emails and looks create a visual authenticity that is hard to find anywhere else.
A knowledge base
If you have any questions or need some more insight on a solution to the problem, look for answers in previous solutions and use them to your advantage.
Is your answer the solution?
If it is, then save it. One click saves all your work for other agents to use and grow with great collaboration.
Where can I improve??
Know your busiest hours, average response time, and performance. Get insight to know where you can improve and how.
All your information, in one place only.
The monitors display everything you need to know about one single ticket.
Portal@PHC Service FX
What is Portal@PHC Service FX?
It is an online platform that gives your customers access to everything they need to keep up to date on their request or start a new ticket.
Ask for support;
Receive your solutions;
Start a dialogue with your agents;
Search previous requests
What are the advantages?
Totally Mobile: Your customers can use their mobile to access their tickets.
Custom-made: Portal@PHC Service FX keeps you connected to your customer with a custom screen made to use your brand.