PHC Service FX

73% of  all consumers share their experience.

Interactive Intelligence

What do your customers say about you?

Manage your customer requests and create unique solutions for every ticket you receive. With PHC Service FX all you need is an email. Don’t just give answers. Give solutions.

Always with you!

Automatic integration with your email.

Be available for your customers. Your customers send you an email and their ticket has already entered the system, triggering a request.

You have your own company email address.

Personalize your email address to keep in tune with your own brand. Share it with your customers and make them feel special with a custom-made email address to get in touch with you.

Don’t waste any time..

All emails go directly to your inbox, so exchanging emails with your customers happens in one place only.

Automate everything!

Give quicker answers.

PHC Service FX is ready to react for you. It assigns requests to your agents and warns them of any changes to their tickets.

What is the status?

You’ll never ask this question again. You will know the status of each ticket and how many are still pending to be solved.

A 5 star service

Amaze them with every contact.

Know everything there is to know about your customer. Every interaction is saved so provide support that provides insight of your business interactions with that client.

Keep the conversation going.

Communicating is the only way to get the problem solved so start a dialogue, ask for more information and provide solutions.

Create the WOW effect

Giving custom answers with personalised emails and looks create a visual authenticity that is hard to find anywhere else.

A knowledge base

Search Monitor.

If you have any questions or need some more insight on a solution to the problem, look for answers in previous solutions and use them to your advantage.

Is your answer the solution?

If it is, then save it. One click saves all your work for other agents to use and grow with great collaboration.

Real-time information

Where can I improve??

Know your busiest hours, average response time, and performance. Get insight to know where you can improve and how.

All your information, in one place only.

The monitors display everything you need to know about one single ticket.

Portal@PHC Service FX

What is Portal@PHC Service FX?

It is an online platform that gives your customers access to everything they need to keep up to date on their request or start a new ticket.

They can:

Ask for support;
Receive your solutions;
Start a dialogue with your agents;
Search previous requests

What are the advantages?

Totally Mobile: Your customers can use their mobile to access their tickets.

Custom-made: Portal@PHC Service FX keeps you connected to your customer with a custom screen made to use your brand.

Learn more

See what PHC Service FX can do to make your customers happy. Learn more!

  • Frequently Asked Questions

    Your questions might have an answer already.

    Find them
  • PHC FX Editions

    Our PHC FX Editions adapt to your real needs

    Know them
  • Best practices

    We gather the best practices for your business to gain more agility and speed.

    Discover them